Hotel Motel Operations: An Overview
Suzanne Weissinger
This concise text gives travel and tourism students a look at the organizational and operational aspects of lodgings. It covers all departments of a property including front-office operations such as registration, luggage, room keys, accounting, checking out, housekeeping, engineering and security, and the food and beverage department. Students can gain insight into multiple career choices and understand the dependency and complex coordination demanded in an entire property. Methods of marketing a property are explained, and sections are included on customer relations and dealing with international visitors. Each chapter has activities for the students and projects are offered that involve visiting a property, interviews, shadowing, or library work for in-depth research and first-hand experiences in hotel operations. An extensive teacher's manual gives instructors the tools to prepare lesson plans and administer tests.
หมวดหมู่:
ปี:
2000
ฉบับพิมพ์ครั้งที่:
2nd
สำนักพิมพ์:
Delmar Cengage Learning
ภาษา:
english
จำนวนหน้า:
188
ISBN 10:
0766812146
ISBN 13:
9780766812147
ซีรีส์:
Food and Hospitality Series
ไฟล์:
PDF, 25.25 MB
IPFS:
,
english, 2000